• JR-Level Field Engineer

    Job Locations US-MT-Helena
    Job Post Information* : Posted Date 3 days ago(9/16/2019 8:59 AM)
    Job ID
    # of Openings
    Job Type
    Regular Full-Time
    Clearance Required
  • About Mission1st

    Cable 1


    Mission1st is a global IT, network, and systems engineering solutions leader working to solve the world's toughest challenges in the defense, intelligence community, and homeland security markets. The company's 180+ employees support vital missions for government and commercial customers. Headquartered in Arlington, Virginia, Mission1st reported annual revenues in excess of $25 million, with a pipeline of growing programs and an increasing customer base.

    What you'll do

    In this role, you will provide on-site support for deployment and security remediation functions. Gather, analyze, and report end-user support trends. Manage user installation and relocations requests. Assist in receiving and receipting property, transfer of property to other organizations, and conduct physical inventory of assets. Process computer equipment for excess and disposition. Conduct scheduled and random electronic inventories. As well as, ensure disposal policies and procedures are employed and every device is wiped/degaussed prior to site removal. Other responsibilities are listed below: 



    • Provide desktop application and network application incident resolution
    • Administer and manage encryption tools application server, ensure laptops are properly encrypted, encrypt laptops discovered without encryption and provide password recovery for encrypted device
    • Video Conferencing and Audio/Video O&M - troubleshoot system problems and repairs and work with support staff for remote troubleshooting and repairs
    • Assist in setting up presentation devices and Video Conference units, ensure functionality, be available during events and shut down video conferences
    • Local On-Site Cabling - Restart wiring closet cabling electronics including switches or other network devices
    • Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
    • Overseas site support
    • Wireless Services - assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
    • Provide Tier 2 support in the field which includes hardware troubleshooting and OS reinstall, Blackberry Exchange Server connection verification and equipment swapping support
    • Service Center Services - ensure IT services are rendered/tested for telework users using VPN and CITRIX services
    • Provide remote support services for telework/home users
    • Support pre/post application releases
    • Account management services
    • Identify and resolve hardware incidents and service requests of a consumable part

    What you'll bring

    • High School Diploma or Equivalent with combination of work experience 
    • One or more (1+) years of experience troubleshooting software and hardware in a customer service role with a minimum Six or more (6+) months experience troubleshooting Apple Macintosh software and hardware in a customer service role
    • Able to obtain a Secret Clearance
    • High degree of technical proficiency
    • Familiarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation
    • Excellent problem-solving skills and analytical abilities
    • Familiarity with CLAIMS 3 (C3) system


    Bonus Points

    Comptia A+, Comptia Net+ and/or Certification in UNIX and Microsoft Operating Systems

    Why you'll want to join us

    Impassioned strategic thinkers who are eager to learn, grow and contribute to a shared company mission. At Mission1st, the members of our team have the opportunity to broaden their minds, amplify their skills, build worthwhile relationships with the industry’s best of the best, and have a direct impact on our company’s success!

    Along with our dynamic company culture and collaborative environment, you will have the opportunity to harmonize your personal and professional life and grow immensely. We work just as hard as we play and try to coordinate company events such as happy hours, networking and wellness events and luncheons. 

    We also offer some fabulous benefits, including:

    • Health, dental, and vision insurance with an employer contribution
    • Flexible paid time off (employees are encouraged to spend four weeks away from the office each year)
    • A generous 401(k) plan
    • A healthy hearty breakfast on Thursdays
    • A corporate wellness program
    • Tuition reimbursement
    • A kitchen stocked with snacks, coffee, and tasty beverages


    Chalk Board


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