• Mid-Level Field Engineer

    Job Locations US-NY-Bethpage
    Job Post Information* : Posted Date 3 days ago(9/16/2019 8:59 AM)
    Job ID
    # of Openings
    Job Type
    Regular Full-Time
    Clearance Required
  • About Mission1st

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    Mission1st is a global IT, network and systems engineering solutions leader working to solve the world's toughest challenges in the defense, intelligence community, and homeland security markets. The company's 180+ employees support vital missions for government and commercial customers. Headquartered in Arlington, Virginia, Mission1st reported annual revenues in excess of $25 million, with a pipeline of growing programs and an increasing customer base.

    What you'll do

    In this role, you will provide desktop, application and network application incident resolution, manage user installation and relocations requests, conduct physical inventory of assets, as well as assist in receiving and receipting property. You'll provide on-site support for deployment and security remediation functions. Administer and manage encryption tools application server and assist in setting up presentation devices and Video Conference units. Other responsibilities are listed below:


    • Gather analyze, and report end-user support trends
    • Analysis, testing and modification of computer hardware systems and software based on consultations with users and system design specifications
    • Updating registry values, installing/configuring/updating computer operating systems
    • Utilizing remote management to diagnose/modify update computer programs/software and computer systems
    • Conduct scheduled and random electronic inventories
    • Transfer of property to other organizations
    • Process computer equipment for excess and disposition
    • Ensure disposal policies and procedures are employed and every device is wiped/degaussed prior to site removal
    • Ensure laptops are properly encrypted
    • Encrypt laptops discovered without encryption
    • Provide password recovery for encrypted device
    • Troubleshoot system problems and repairs
    • Work with support staff for remote troubleshooting and repairs
    • Assist in setting up presentation devices and Video Conference units
    • Set up, ensure functionality, be available during events and shut down video conferences
    • Restart wiring closet cabling electronics including switches or other network devices
    • Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
    • Assist users with mobile communication devices (mobile phones, broadband cards, Blackberry’s, and laptops) with incident support tickets
    • Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping support
    • Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
    • Provide remote support services for telework/home users
    • Support pre/post application releases
    • Identify and resolve hardware incidents and service requests of a consumable part

    What you'll bring

    • High School Diploma with equivalent combination of education and work experience
    • Three or more (3+) years’ experience troubleshooting Apple Macintosh software and hardware in a customer service role,
    • Active Secret Clearance
    • Familiarity with CLAIMS 3 (C3) system
    • A commitment to your profession demonstrated by participation in providing support, guidance and memberships in professional associations
    • High degree of technical proficiency and excellent problem-solving skills and analytical abilities
    • Certification in UNIX and Microsoft Operating Systems or 3 years’ experience troubleshooting, installing, and configuring UNIX and MS systems
    • Familiarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation

    Bonus Points

    • CompTIA Net+
    • CompTIA  A+

    Why you'll want to join us

    Impassioned strategic thinkers who are eager to learn, grow and contribute to a shared company mission. At Mission1st, the members of our team have the opportunity to broaden their minds, amplify their skills, build worthwhile relationships with the industry’s best of the best, and have a direct impact on our company’s success! 


    Along with our dynamic company culture and collaborative environment, you will have the opportunity to harmonize your personal and professional life and grow immensely. We work just as hard as we play and try to coordinate company events such as happy hours, networking and wellness events and luncheons. For more Benefits material, click specifics.


    We also offer some fabulous benefits, including:


    • Health, dental, and vision insurance with an employer contribution
    • Flexible paid time off (employees are encouraged to spend four weeks away from the office each year)
    • A generous 401(k) plan
    • A healthy hearty breakfast on Thursdays
    • A corporate wellness program
    • Tuition reimbursement
    • A kitchen stocked with snacks, coffee, and tasty beverages


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