Help Desk Support

Job Locations US-VA-Crystal City
Job Post Information* : Posted Date 1 day ago(8/5/2020 11:53 AM)
Job ID
2020-1327
# of Openings
1
Category
IT-Support
Job Type
Regular Full-Time
Telecommute
No
Clearance Required
No
Contract Status
Pending Award

About Mission1st

Network 5

Mission1st is a global IT, network and systems engineering solutions leader working to solve the world's toughest challenges in the defense, intelligence community, and homeland security markets. The company's 180+ employees support vital missions for government and commercial customers. Headquartered in Arlington, Virginia, Mission1st reported annual revenues in excess of $25 million, with a pipeline of growing programs and an increasing customer base.

What you'll do

In this role, you will manage the SharePoint, Engineering and systems office. Maintain records of customer complaints, activity logs, etc. You’ll provide the Human Resources Department (HR) with support for employee services to include: Onboarding services, Offboarding services, and laptop deployment. As well as, train and maintain an experienced team of resources to execute the requisite customer support activities. Other responsibilities are listed below: 

 

  • Plan and execute Customers technical support requirements, both contracted and incidental
  • Plan and execute in-house systems requirements maintenance and upgrades
  • Keep abreast of emerging technology
  • Formulate solutions for customer infrastructure when requested for (RFPs, etc.)
  • Handle escalations on delayed/unresolved problems
  • Formulate and maintain Information Security protocols
  • Establish, manage and monitor proper back-up and security processes
  • Maintain SLA performance parameters and periodic reporting to senior management
  • Provide SharePoint support for: Quality and Process Department for CoE maintenance
  • CRM for Business Development database maintenance
  • Other ISO responsibilities: Service Reporting Manager

What you'll bring

  • Associate degree (two-year college or university) in Business/Computer Science related field or equivalent combination of education and work experience
  • One to two or more (1-2+) years of helpdesk experience
  • Experience with an incident tracking/ticketing software system
  • Savvy with Windows 10

Why you'll want to join us

Impassioned strategic thinkers who are eager to learn, grow, and contribute to a shared company mission. At Mission1st, the members of our team have the opportunity to broaden their minds, amplify their skills, build worthwhile relationships with the industry's best of the best, and have a direct impact on our company's success! 

 

Along with our dynamic company culture and collaborative environment, you will have the opportunity to harmonize your personal and professional life and grow immensely. We work just as hard as we play and try to coordinate company events such as happy hours, networking, and wellness events and luncheons. For more Benefits material, click specifics.

 

We also offer some fabulous benefits, including:

 

  • Health, dental, and vision insurance with an employer contribution
  • Flexible paid time off (employees are encouraged to spend four weeks away from the office each year)
  • A generous 401(k) plan
  • A corporate wellness programs
  • Tuition reimbursement

 

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